In-store financing through offline and online partner points of sale. Partnership and point-of-sale management.
Pitched and shipped a Partnership Management Platform that brought new up-sell channels and
A desktop for call-centre operators with high turnover, where training time mattered as much as speed.
Took the interaction panel through five versions, until it logged calls for the operators instead of after the shift.
Workshops, negotiation and visible wins brought design into planning.
Back-office staff step in when automatic credit checks fail, a register is down, or a customer disputes a decision. Instead of a redesign, I set guidelines so engineers can add new registries without design help.
Complete customer lifecycle for a greenfield Japanese mobile operator: from the first visit to a point of sale or the e-commerce portal, to managing products in the e-care account.
A streamlined process for merging Inbank loans with loans from other financial providers, for customers and back-office users.
A web application for asset version management and collaboration between 2D and 3D artists, audio and video designers, managers and partners.
I designed asset version control, desktop onboarding and integration management, from customer interviews to final implementation, and built a cross-platform UI library for the web and desktop apps and the Photoshop, Maya, Nuke and Houdini plugins.
The toolset automates floor space, rack space and mounting unit management. Network engineers can work with individual racks or groups of racks, or view and present all racks together, scaled to their physical dimensions.
